Refund policy

A. Instructions for cancellation

Introduction

Consumers, i.e. any natural person concluding a legal transaction for purposes which are predominantly outside their trade, business or profession, are entitled to cancel the contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (Sneakprint GmbH, Georgenstr. 121, 80797 München, Germany, phone: +49 151 56637773, e-mail: info@shoefactory.ai) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also declare your cancellation using the “Withdraw from contract” button in the footer of our online shop; we will then confirm receipt to you by e-mail without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Premature expiry and exclusion of the right to cancel

The right to cancel expires for a contract for the supply of digital content which is not supplied on a tangible medium (here: your print files) once we have begun performance of the contract, after you have

1. expressly consented to us beginning performance of the contract before the end of the cancellation period,

2. acknowledged that by giving your consent you lose your right to cancel once performance of the contract has begun, and

3. received from us a confirmation of the contract, including your consent and acknowledgement, on a durable medium (e.g. by e-mail).

In addition, the right to cancel does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

B. Cancellation form

If you wish to cancel the contract, please complete and return this form.

To

Sneakprint GmbH

Georgenstr. 121

80797 München

Germany

e-mail: info@shoefactory.ai

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) / for the supply of the following digital content (*)

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate

Last updated: 08.10.2026